FREQUENTLY ASKED QUESTIONS

This is my personal business. What I do reflects directly on me. I am committed to providing you with the best, healthiest clean. I work hard and fast and am thorough. I have cleaned over 400 homes now and have a wide range of experience. Above all I keep clients long term. I have serviced clients homes for over 3 years every week..

I don't charge an hourly rate. I charge a flat rate to keep your home clean. Over time your home will be kept sparkling clean for the flat rate I have charged and the items listed will be cleaned in a rotation with the most problematic areas prioritised. If you feel something has been missed you can request it be prioritised the following week. Think of it as a subscription you pay to have a clean home.

My prices are based on level of effort and energy required, tools and equipment, wear and tear, products, car maintenance, fuel, driving time, messages, emails, phone,marketing, book keeping and other business expenses.

It is why I am able to provide a consistent, reliable and trustworthy service. I work fast, efficiently and thoroughly.

My priority is to get your home sparkling clean for you. Cleaning is my passion. I am thorough and pay attention to detail. Every home has a different set of things that need the most attention. Your quote covers what my experience has told me will be needed to keep your home up to standard over time. This is based on the information you provide in your application. Service is for your whole space including  inside windows and tracks, high touch area, spot cleaning walls, cleaning the laundry and other things that cleaners generally avoid in weekly cleans. If there’s something you want done as a priority then just send a text and it will be done.

I am a sole trader with ABN and Public Liability insurance. I guarantee customer satisfaction. Was something not cleaned the way that you expected? Let me know, and I will do my best to put things right. 

What we use to clean our space makes it into our bodies. That’s why I only use products with safe ingredients, which reduces chemicals on surfaces and in your air, keeping your family safe and healthy. I generally use a mild disinfectant and/or cleaning vinegar. I do not use bleach in Weekly cleans but may use it if mould is a problem in deep cleanin.